How to Set Up a Custom Campaign Domain in Socialtility

How to Set Up a Custom Campaign Domain

Custom campaign domains allow you to use your own domain name for all your social media campaigns. With Socialtility, setting up a custom campaign domain is easy, and we even automatically obtain an SSL certificate for you, saving you the cost and hassle of getting one yourself. If you already have an SSL certificate, you can use it instead.

Important Notes Before You Begin

Ensure that your account level allows for custom campaign domains. Otherwise, a one-time fee may be required to unlock this feature.
Once unlocked, you can change your custom domain anytime at no additional cost.
If you’re using Cloudflare, disable proxying for the CNAME record.

Step 1: Configure DNS Settings

Go to your domain provider's website (e.g., GoDaddy) and navigate to Manage DNS.
Add a new DNS record:
- Select CNAME as the record type.
- Enter campaign-share.com in the Points to field.
- Set the shortest TTL (Time to Live)—for example, GoDaddy allows 600 seconds.
If using a subdomain (e.g., offers.yourdomain.com):
- Enter offers in the Name field.
If using a full domain (e.g., yourdomain.com):
- Enter www in the Name field.
- ⚠ Do NOT replace an existing 'www' record if your domain is already in use for a website.
Save your changes and wait for the DNS update to propagate.

Step 2: Add the Custom Domain to Your Socialtility Account

Navigate to Account Preferences in your Socialtility account.
Scroll down to Custom Campaign Domain and expand the section.
Click Activate.
Enter your custom domain using one of the two acceptable formats:
- ✅ https://www.example.com (DO NOT use https://example.com)
- ✅ https://sub.example.com (DO NOT use https://www.sub.example.com)
Choose SSL Certificate Option:
- Select "Automatically generate an SSL certificate for me (https)" if you don't already have one.
- If you have an existing SSL certificate, select "I already have a custom SSL certificate for this domain", then enter the required details.
Contact Support: A small manual activation process is required on the backend.
- Start a chat or submit a support ticket with your custom domain details.
- We’ll activate it as soon as possible.

Testing Your Custom Domain

The only way to test your custom domain is by launching a campaign and verifying the microsite URL provided in the "Save & Deploy" step of campaign setup.

If your domain is not working after following these steps, please contact our support team.

Need More Help?

If you're experiencing issues, have questions or need assistance feel free to reach out to our Support Team or consult our FAQs.