Introducing Our New Customer Support Portal
We’re thrilled to announce the launch of our brand-new Customer Support Portal at support.socialtility.com.
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At Socialtility, our goal is to provide you with the best possible experience, and that includes offering fast and reliable support when you need it most. The new support portal is designed to streamline the way you reach out to us, making it easier to open support tickets, track issues, and get the assistance you need.
What’s New?
With the Customer Support Portal, you can:
- Open Support Tickets: Whether you have a question, need help troubleshooting, or want to report an issue, you can now submit a support ticket directly through the portal.
- Track Your Tickets: Stay informed about the progress of your open tickets. Once you’ve created an account, you can view the status of all your support requests in one place.
- Access Different Levels of Support:
- Premium Support for Advanced customers: Get priority assistance with a guaranteed response time of within 24 hours.
- Standard Support for Standard and Professional customers: Receive support with a response time of within 48 hours.
Creating an Account
To take full advantage of the Support Portal’s features, you’ll need to create an account. This allows you to easily manage and track your tickets, ensuring you get the assistance you need when you need it.
Why We Launched the Support Portal
As our customer base grows, we wanted to create a dedicated space where you can easily reach out for support and manage your requests efficiently. Whether you’re new to Socialtility or a seasoned pro, our team is here to help you succeed, and the Customer Support Portal will make that process smoother than ever before.
How to Get Started
- Visit support.socialtility.com
- Create an Account to start managing your support tickets.
- Open a new ticket whenever you need assistance, and we’ll be there to help!
We’re excited to offer this new portal and look forward to helping you get the most out of Socialtility. If you have any questions, feel free to visit our Help Site for guides and FAQs.
Thank you for being a part of the Socialtility community!